Support is only open from 9am to 6pm EST, Monday to Friday, so if you’re requesting outside of business hours you’ll get your call the next day during the designated hours. You should receive a call fairly quickly, depending on the number of support requests Google is currently dealing with. If you see a list of other businesses you need to click on the correct one before copying the URL. You should only see your business listing selected. After that, copy the entirety of the URL in your browser’s address bar and head back to paste that into the form. Once you find it in the list, click on the listing to view the details. Head over to and do a search for your business listing. Google is looking for a direct link to the exact listing you need help with. How to Get the Public URL/Maps link for a GMB Support Request If you’ve contacted Google about this issue previously you’ll have received a case ID, paste that information in here so the support rep can reference it. What is the public URL or ‘Maps link’ for your business page?Ĭheck the screenshot below for how to get thisĮxplain the issue you’re trying to resolve and provide some specifics on the problem you’re running into or the desired resolution you’re looking for to fix an issue. A mix-up here can create a really big mess. If you have multiple locations, double check that you’re selecting the information for the correct listing. I’d suggest the call option as it’s typically the quickest way to get your issue resolved. The options are call, email or ‘their pick’ (the Google support rep will decide whether they want to call or email you). How would you like a Google expert to respond? They want to know whether you’re the owner, an employee, friend/family member or an agency that is acting on behalf of the owner. What is your relationship to the business? Here are the main questions you’ll be asked to complete the support request form: Fill Out the Google My Business Support Form
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