The requested I send pictures which I did the same day. I got a response back quickly to my complaint. I reached out to the sellers about a replacement. We were pretty upset bc this isn't a cheap door. The motor fell out of the housing and when we tried to reinstall the button broke off. We took the motor off to remove the batteries to disable it. We wanted it to stay closed for a few days so they would start to think of the coop as home. As we were coop training our girls we didn't want the door to open and close like normal. We received this product and installed it. 【FOR VARIOUS USE】- The automatic chicken coop door opener is widely used outdoors and indoors and is suitable for all standard sized chicken breeds, hens, and ducks to provide safety protection.You can attach the door opener and just plug and play to ensure your chickens get protected at night and prevent your chickens from fierce animals. 【EASY TO OPERATE】- This coop door requires no complicated wiring or cabling.Two remote controls are sent for convenient & free control of the door by yourself. You can set the time to control the opening and closing of the door at dawn or dusk. 【AUTOMATIC DOOR OPENER】- The automatic chicken coop door opener features a timer.It works at a low sound and will not disturb your family's sweet sleeping in the morning. 【INFRARED INDUCTION DESIGN】- The coop door opener includes an infrared sensor and will automatically stop the door to protect your chicken from getting stuck, providing extra security for your poultry.The automatic coop door can help to stop the predator prying up the door and carrying away your chickens at night. It is made of high-quality aluminum alloy material, which is not easy to bend or break and provides a long service time. 【EXCELLENT MATERIAL】- Product size: 11.8"x12.6".
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